Frequently Asked Questions

Get answers to common questions about Retail Product.

Our selection features professional shampoos, conditioners, pomades, waxes, clays, beard oils, and styling tools from trusted brands. Products focus on performance and hair health, covering textured, thin, curly, and coarse hair types to suit diverse styling needs.

Our barbers assess your hair type, styling goals, and daily routine, then recommend suitable products and show how to use them. Ask during your appointment, or request a quick demo to learn application and product amount for best results.

Yes—many of our products are formulated for sensitive skin and scalps. Look for gentle, sulfate-free shampoos and fragrance-free options. Tell your barber about sensitivities and they’ll recommend hypoallergenic or medicated alternatives tailored to your needs.

We accept returns on unopened, unused items within fourteen days with receipt. Opened products may be exchanged at staff discretion for quality concerns. Contact the shop or bring the item in and our team will assist with exchanges or store credit.

Yes—we stock travel sizes and curated starter kits for new clients or frequent travelers. Kits often include shampoo, styling product, and a mini tool. Ask your barber about current kits and bundle pricing to find the best combination for your routine.

Absolutely. Our barbers gladly provide demonstrations and styling tips using the products you purchase. They can show proper application, quantity, and techniques for your hair type so you leave confident applying products at home between visits.